Customer Service Essentials

Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.  A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.

In this training employees will be able to deliver professional customer service to external paying customers as well as internal customers.

Target Audience

This course is ideal for anyone seeking training in customer service and customer care. The majority of participants attending our customer services courses are in customer facing or customer support roles, who want to develop their customer service skills and behaviours.

We are also experienced at providing bespoke training courses in customer services, as well as longer term programs to meet specific organization goals and service standards.