Customer service is an integral part of every organization.  Because of rising customer expectations, delivering excellent service is no longer a c...

Recent globalization trends of unstable raw materials supply security,  soaring commodity prices, global sourcing, local content requirements, unst...

Procurement costs in organizations be it as direct/indirect purchasing or most recently outsourcing constitute b/w 45-75% of most companies’ annual...

Within today’s competitive market, the ability to source suppliers effectively to reduce cost is now only the start of the process. Increasingly fo...

Contractors and vendors more often, in response to a highly volatile and uncertain external business environment default to per-agreed service leve...